Help:Getting support

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Help
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How

If you have problems with the usage of any mapping related features, you should provide the community or developers with the information needed to help you out. Reporting simply that you have a problem without describing it properly wastes people's time. Also look at the documentation before asking for help. All support requests should answer at least the following questions:

  • Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
  • Which versions of the relevant extension(s) was/were used?
  • Which version of MediaWiki was used?

Where

General mapping questions are welcome on the mapping mailing list.

If you have any Maps related questions, you can add them to the Maps talk page. You can alternatively also place any questions on the MediaWiki tech mailing list, wikitech-l. If possible, add "[Maps]" at the beginning of the subject line, to clarify the subject matter. Please contact the extensions authors only directly for urgent matters. Placing your questions on the talk page will create useful references for other people with similar problems.

If you have any Semantic Maps related questions, you can add them to the Semantic Maps talk page. You can alternatively also place any questions on the Semantic MediaWiki mailing list, semediawiki-user. If possible, add "[SM]" at the beginning of the subject line, to clarify the subject matter. Please contact the extensions authors only directly for urgent matters. Placing your questions on the talk page will create useful references for other people with similar problems.